Shop with Confidence
Rest assured we are customer focused. We are extremely proud of our product line and our customer service commitment. We understand each and every customer expects a quality product at an affordable price from a company they know and trust.
If you are not completely satisfied with your purchase, you may return your unused product within 30 days of the original shipping date for an exchange or refund of the purchase price.
Please see our Return Policy for complete details and exclusions.
Thank you for giving us the opportunity to provide you the service you expect.
We know that online shopping can be time consuming. Therefore, to save you both time and money we are confident that the prices listed on our web site will meet or beat our online competitors total price including shipping.
If a lower price is found on an identical saddle, just e-mail the website address to provide verification to: firstname.lastname@example.org, and we will try our best to meet or beat the published price. That's all there is to it!
In addition to the lowest prices, you get the experience and knowledge of a company that has been selling horse tack and saddles online since 1997. Our goal is 100% customer satisfaction.
Exclusions may apply.
We realize one of the biggest hassles of on-line shopping is the "surprise" shipping cost during the checkout process. Our goal is to eliminate this problem by offering Free Shipping on all Saddles within the Continental USA. This means the price you see on one of our saddles is the price you pay at checkout. No SURPRISES.
We are proud to offer complimentary wither tracings to help in your saddle selection. Your fit is very important to us, but so is the fit and comfort of your horse. You simply take a drawing of your horses withers and fax or email to us. We then make a mold of your horses wither's and fit it into the tree of each of our saddle types to determine best fit for your horse. We then email or call you with the results. We want to help make your saddle selection and online purchase as pleasant and accurate as possible. How to make a Wither Tracing
Please notice in the following statements our number 1 priority. Everyday we pride ourselves with great customer service. It is not just a goal but it is our mission to offer exceptional customer service to every customer everyday. Happy customers are the cornerstone of a successful business. Let us prove this to you, give us a call today.
To create relationships and trust with each customer through exceptional customer service, respecting a customer’s time and money by providing a simple-to-follow website, offering low prices, providing a no hassle return guarantee and the best online shopping experience possible.
To be the Premier On-line Provider of Top Quality Western Horse Saddles, HorseTack, Stable Supplies and Ranch Equipment in North America and Abroad.
Keys to Our Success:
- Exceed the customer’s expectations with friendly service.
- Offer the best deals and lowest prices possible on all of our products.
- Provide a simple and easy to use website.
- Beat the competition on price, selection and customer service.
- Continually improve the site and customer experience.
- Connect with customers using new technology such as social media.